Paragon Digital’s Client-Specific Standard Operating Procedures Manual
At the start of each engagement, Paragon Digital meets with clients to learn how your teams work, communicate, escalate issues, and so on. All clients have full flexibility, deciding such things as specific tasks to be completed by the network talent teams, as well as the details covering how the teams will work together.
Paragon Digital documents all of this insight into a comprehensive Standard Operating Procedures manual (see diagram below). It covers:
With the SOP manual as our foundation, you gain full transparency into how our teams work and how your goals are being met. You’ll have access to key service metrics like:
Paragon provides clients with 100% openness and transparency, with access to all service related data including: campaign or work status, quality and on-time delivery data, troubleshooting, employee utilization rates, and other metrics that are important to you.
